ORDER ISSUES

Can I change or cancel my order after confirmation?

Once your order is confirmed, changes or cancellations to your orders cannot be made. Please make sure to check your order carefully before checking out.

We always want to make sure your order is delivered to you as quickly as possible, so it is sent for processing as soon as we confirm it.

I received a wrong item, what should I do?

We are deeply sorry for sending the wrong item!

Give us a chance to make it up to you - email us at hello@sonicstyle.com.sg within 30 days from the date of delivery with the following information:

  1. Your Order Number,
  2. Image of the packaging,
  3. Image of the product tag showing the barcode and the product code.

Our agents will reach out to you as soon as possible to facilitate the process.
For incorrect item(s) received, please make sure your item(s) are unworn, unwashed, unaltered, and still have their tags on before returning.

I received a defective item, how do I request for an exchange?

We are deeply sorry for sending a defective item!

Give us a chance to make it up to you - email us at hello@sonicstyle.com.sg within 30 days from the date of delivery with the following information:

  1. Your Order Number,
  2. Image of the product tag showing the barcode and the product code,
  3. Image of the defect.

Our agents will reach out to you as soon as possible to facilitate the process.
For defective item(s) received, please make sure your item(s) are unworn, unwashed, unaltered, and still have their tags on before returning.

ORDER TRACKING

How do I check the delivery status of my order?

You may login to your registered account on our site to track your order status.

What should I do if my order hasn't been delivered yet?

Check your order status here.

If your order status is 'Fulfilled', you may track your order by clicking on the tracking number linked in the page.

If you need any further assistance, feel free to contact us at cs@sonicstyle.com.sg with your Order Number, and our agents will reach out to you as soon as we can.

DELIVERY AND SHIPPING FEES

What are the delivery options and when can I receive my order?
Service Type Fee (SGD)
Standard
*delivered within 2-4 business days 		10 SGD
*FREE for orders $100 and above

*As part of our safety measures and in compliance to Singapore’s Covid-19 safety measures, kindly expect a delay in delivery times by an additional 3-5 working days.

Do you deliver regionally?

For more information on new locations we'll be delivering to, keep a look out on our Facebook and Instagram page.

How do I change my delivery information?

You will not be able to amend your delivery information for an order once your order is confirmed. However, contact us here, and our agents will try our best to assist you.

*Please note that shipping delays may occur for delivery address amendments.

What happens if I missed my delivery?

After 3 unsuccessful delivery attempts, your parcel will be returned to us. Contact us here within 14 days to have it redelivered to you.

*Additional redelivery fees will apply.
*All unclaimed parcels exceeding 30 days will be cleared and no replacements/reimbursements/refunds will be made.